Returns & Refunds

Ask us before sending a return

For an order placed at charmedaromalab.shop, contact support@charmedaromalab.shop or +1 905-376-5891 with the order number, item and reason for the request. Keep photographs and packaging if the parcel arrived damaged or the item is incorrect.

Return instructions

Please obtain the return instructions before posting an item. The address shown elsewhere for the business is not automatically the return destination. Do not send a parcel there without instructions.

Eligibility and costs

Product-specific final-sale notices are displayed with the relevant items. Any voluntary return conditions, return-shipping costs and refund arrangements will be provided for your request. Ask support for the conditions and timing applicable to your request.

Consumer rights

Nothing in this policy excludes a remedy available under applicable Canadian provincial or federal consumer law. A product notice does not remove rights that cannot lawfully be waived.

Further information

See Shipping for delivery information and Contact for the store’s support details.